Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Contact Information

Such as name, email address, or other details you voluntarily provide when contacting us or registering for Services.

b. Usage Data

Information about how you access and use the Services, including device information, IP address, app usage patterns, and interactions with features.

c. Cookies and Tracking Technologies

We may use cookies or similar technologies to improve functionality, analyze usage, and enhance user experience on our website.

2. How We Collect Information

We collect information through:

• Direct Interaction: When you voluntarily provide information by contacting us, registering, or using features.
• Automated Technologies: Through cookies, analytics tools, and usage tracking when you access the website or applications.

3. Purpose of Data Collection

We collect and use your information for the following purposes:

• To provide, operate, and maintain the Services
• To notify users about changes or updates to the Services
• To allow participation in features and functionality
• To improve user experience, performance, and reliability
• To comply with legal and regulatory obligations

4. Sharing of Your Information

We do not sell your personal information.

We may share your information only:

• With trusted service providers who assist in operating the Services (such as hosting, analytics, or payment processing)
• With payment service providers (including PhonePe and Apple) solely for transaction processing
• With legal or regulatory authorities if required by law, court order, or governmental request

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

When data is no longer required, we take reasonable steps to delete or anonymize it.

6. Your Rights

You may have the right to:

• Access the personal data we hold about you
• Request correction or updates to your personal data
• Request deletion of your personal data, where legally permissible

You may exercise these rights by contacting us using the details provided below.

7. Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Payments, Refunds, and Cancellations

All Services provided by SimViz Labs are digital in nature.

For the Services provided, we offer no refunds, except where required by applicable law.

Refunds and cancellations for purchases made through the Apple App Store are governed exclusively by Apple's policies.

Payments collected via PhonePe are subject to the terms communicated at the time of purchase.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes constitutes acceptance of the updated policy.

10. Contact Information

For any questions, concerns, or requests related to this Privacy Policy, you may contact us through:

• Website: https://simvizlabs.com
• Email: info@simvizlabs.com
• Phone: +1 (623)-428-4149  |  +91 8931902560